Refund policy

Return & Exchange Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

All Sales Are Final

All items are final sale. We do not offer returns, refunds, or exchanges unless an item is received defective.

We do not offer refunds under any circumstances.

Defective Items Only

If you receive an item that is defective, you must notify us within 36 hours to 3 days of delivery.

To report a defective item, please email us at support@kool-essentials.shop and include:

  • Your order number

  • A clear photo of the defect

  • A brief explanation of the issue

Once we receive your email, our team will review your claim and respond within 48 hours.

If the defect claim is approved, we will contact you with next steps. Approved claims will be eligible for a replacement item only.

Important Notes

  • Claims submitted after 3 days of delivery will not be accepted.

  • Items damaged due to normal wear, washing, or improper care are not considered defective.

  • We reserve the right to deny any claim that does not meet the above requirements.